Good to know
Everything for your stay: arrival, included services, sustainability, booking, payment, cancellation and tourist tax.
Before you arrive
Check-in is available from 15:00-21:30 and check-out from 07:00-10:00. If you arrive after 21:30, please notify reception in advance. You will then receive an email with instructions on how to enter the hotel through the night entrance. Reception is normally open from 08:00 to 21:30. On Sundays it is staffed only from 08:00 to 11:00; Sunday check-in is possible exclusively by prior arrangement with the hotel and cannot be selected directly in Iperbooking.
Room-only stays cannot be booked; guests can choose bed and breakfast or half board. Breakfast is served from 07:00-09:30 and dinner from 19:00-20:30. The daily changing choice menu includes a self-service salad buffet, a choice of three starters, a choice of three main courses and dessert. It costs 25,00 € per person when booked in advance and 29,00 € per person when added at the hotel, excluding drinks. The restaurant is closed on Sunday evenings.
Dogs are accepted by prior arrangement at 20,00 € per day without food. Dogs must be kept on a lead throughout the hotel grounds and may not be left alone in the room. Not all rooms and hotel areas are accessible to dogs.
During your stay
Regional transport and selected holiday benefits during your stay. Find current benefits on our guest card page.
Daily from 07:00-09:30. Breakfast is included with your stay.
Parking is available directly at the hotel.
We can store your luggage on the day of departure.
Good to know
You receive the personal Guest Pass by email at check-in. It is valid through the departure day and must be scanned for every journey.
Our photovoltaic system generates part of our electricity, allowing us to use solar energy directly at the hotel.
We serve drinks in glass bottles and provide shampoo in cardboard packaging.
Hang up towels you wish to reuse. Towels left on the floor are replaced.
Sustainable together
We want to do our part for the environment, starting with the small things. That is why we pay attention to energy, materials and regional products in everyday hotel life, taking small steps that our guests can help with too.
Please bring your own slippers from home.
We buy regional products wherever possible.
Alongside our own solar energy, we use certified green electricity generated from hydropower.
Our Deluxe rooms and Family Suites use underfloor cooling.
Use the regional buses and trains included with your Bozen Card for outings without a car.
Plan your stay
For a binding reservation, we ask for a confirmation deposit of 30% of the total amount, payable by bank transfer or credit card when booking.
The reservation is valid once we have issued a written booking confirmation. Please also read the cancellation conditions below.
We recommend settling your bill the day before departure. This helps you avoid longer waits at reception in the morning and enjoy a relaxed departure.
We accept cash, advance bank transfers, Maestro, Visa and MasterCard. Cash payments receive a 1% discount on the amount paid in cash.
Good to know before booking
Individual room bookings may be cancelled free of charge up to 14 days before arrival, provided no confirmation deposit has been requested. Free cancellation does not apply in high and peak season.
If a confirmation deposit has been paid, it is retained as a cancellation fee and is not refunded when cancelling up to 14 days before arrival.
From the 13th day before arrival through the arrival date, the cancellation fee is 100% of the total amount. This also applies to early departures and late arrivals.
Hotel bookings for a specified stay period do not carry a statutory 14-day cooling-off right.
2,50 €
per guest, per night · aged 14 and over
Tourist tax is paid at the hotel in addition to the accommodation price. Children under 14 are exempt. The contribution helps fund the region's tourism services.
Information from the Municipality of LaivesA personal request
Is something in your room, with your meal or with our service not to your satisfaction? Please speak to us directly during your stay. We would like to take care of it straight away so you can enjoy your time with us.
FAQ
From 15:00-21:30. If you arrive after 21:30, please notify reception in advance. You will then receive an email with instructions on how to enter the hotel through the night entrance. On Sundays reception is staffed only from 08:00 to 11:00; Sunday check-in requires prior arrangement with the hotel and cannot be selected directly in Iperbooking.
From 07:00-10:00. We recommend settling your bill the day before departure. This helps you avoid longer waits at reception in the morning and enjoy a relaxed departure.
Breakfast is served daily from 07:00-09:30.
Yes. Free parking is available directly at the hotel.
By prior arrangement at 20,00 € per day without food.
Yes. There are four Type 2 points at 11 kW each; advance reservation is not possible.
Hotel Raffl
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