I’m Toni, your digital concierge at Hotel Raffl. I can help you choose a room, plan your stay and discover Bolzano, Laives and South Tyrol. What would you like to plan?
Privacy
Privacy policy
Information about personal data processing on the Hotel Raffl website.
Who is responsible for your data
Tonidandel OHG (Hotel Raffl), St. Jakob-Str. 218, 39050 St. Jakob, Leifers, Italia
Website visits and hosting
Seeweb hosts this website. When you visit, the web server processes technical information such as your IP address, the page requested and the time of access to serve the website, resolve errors and protect the service. Our legitimate interest is to operate a secure and reliable website (Article 6(1)(f) GDPR).
Enquiries and online reservations
When you contact us by email or phone, we use the details you provide to respond. We handle booking enquiries and reservations to take steps towards or perform the accommodation contract (Article 6(1)(b) GDPR). Our legitimate interest in answering general enquiries is covered by point (f). Online reservations take place on secure.iperbooking.net. If you follow a pre-filled booking link from Toni, details included in the link, such as dates, occupancy, children’s ages and meal plan, are sent to the booking page. You enter contact details and any payment information in the booking system. See the privacy notice displayed during booking.
Toni, the digital concierge
When the website’s AI service is enabled, your message and relevant parts of the conversation may be sent through our server to OpenAI to generate a reply. The website does not keep a permanent archive of chats. The server derives an identifier from your IP address to limit requests. When requesting an AI-generated reply, it also sends this identifier to OpenAI to help prevent abuse. OpenAI explains data retention and the available settings in its API data documentation. Please avoid sharing names, contact details, payment information or sensitive information in the chat. You can also contact the hotel directly.
Excursion map, journey planner and external links
The OpenFreeMap map and the südtirolmobil journey planner each load when you request that service. The provider then receives your IP address. When you look up a journey, südtirolmobil also processes the origin, destination, date and time. If you follow an external link, such as Google Maps, your browser connects to that provider.
Cookies and similar technologies
We use iubenda to collect and store your cookie preferences. You can change your choices and withdraw consent for future processing at any time using „Cookie settings“ in the footer. Toni’s protected administration area uses a sign-in cookie to manage the session. The booking engine has its own cookie preferences.
Google Analytics and measurement
After you consent to measurement, we use Google Analytics 4 to analyse page views and website usage. The Google tag loads only after this consent. Use for advertising purposes depends on your separate choice in the cookie banner. The existing measurement connects the hotel website with Iperbooking to attribute bookings to their source; the booking engine’s consent settings also apply. Completed bookings are imported from Analytics into Google Ads. Your consent is the legal basis for optional measurement (Article 6(1)(a) GDPR). Our supplementary privacy policy and Cookie Policy provide details about Google, the data processed, transfers and retention.
How long we keep your data
For enquiries, the retention period depends on handling the enquiry and any follow-up correspondence. For bookings, it depends on carrying out the contract and meeting statutory retention requirements, for example for invoices. Where the law requires retention, the legal basis is Article 6(1)(c) GDPR.
Your data protection rights
Subject to applicable conditions, you can request access, correction, deletion, restriction of processing and data portability, or object to processing. You may withdraw your consent at any time for future processing. Contact us to exercise these rights. You can also complain to a data protection authority, such as the Garante per la protezione dei dati personali in Italy.
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